At The Teds Store, we are committed to providing you with the best products and service possible. We understand that sometimes you may need to return or exchange an item that you purchased from us. That's why we have a hassle-free return policy that allows you to return any item within 30 days of delivery for a refund or exchange.
In order to arrange a return/exchange, please contact us via phone (212)254-3162 or email us at sales@tedsphotovideo.com to obtain an RMA (Return Merchandise Authorization) number. Our customer service hours are Monday - Thursday 9 AM - 5 PM and Friday 9 AM - 12 PM (EST). Email us anytime and we'll get back to you as soon as possible.
Refund/exchange
To start a return or exchange, visit our returns portal. Items must be unopened and unused. If your item has been opened or used, please contact us at (212) 254-3162 or sales@tedsphotovideo.com. Our customer service hours are Monday–Thursday 9 AM–5 PM and Friday 9 AM–12 PM (EST). Email us anytime and we’ll get back to you as soon as possible.
Customers who opted in for Checkout+ at checkout will have free returns. Customers who opted out are responsible for all return shipping fees for items being returned or exchanged.
If you are sending your product in for a refund/exchange, please make sure you repack the product carefully, including all original box materials, inserts, manuals, cables, unfilled warranty, and rebate cards. UPC codes and serial numbers must be intact or the return will be automatically refused. Place the factory box into a separate shipping box. Please do not affix shipping labels or write on the manufacturer’s package. Refunds are applied to the payment method used at the time of purchase 3-7 days after merchandise is received and inspected. We reserve the right to refuse the return or charge a restocking fee between 5% and 15% based on the condition of the returned merchandise.
Damaged in transit, lost or stolen packages
You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we’ll replace the item at no extra cost (or issue a refund/store credit if it’s out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we’re unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
Nonreturnable Items
Personal Care Appliances: including but not limited to Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment.
Due to hygiene and personal care nature of the product, only UN-USED, UN-OPENED items are accepted as returns. Please keep the item in its original with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return.
