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Are your products genuine and brand new?

Yes, all products at The Teds Store are 100% genuine and brand new. We ensure that our customers receive high-quality items that meet their expectations.

What are your shipping policy?

 

We value your patronage at The Teds Store and we endeavor to provide you with the highest quality service possible.

All orders are processed and shipped within 1-2 business days of being placed. We use reputable and reliable carriers such as UPS, FEDEX and USPS postal services to ensure that your order is delivered safely and promptly.

As a courtesy to our customers, we offer FREE standard shipping on all orders. The estimated delivery time for standard shipping is 3-7 days from the date of shipment. However, please note that delivery times may vary depending on your location and other factors.

If you require expedited delivery, you can select from our array of expedited shipping options at checkout. These options include priority mail, express mail, and overnight delivery. Please be advised that expedited shipping options are subject to availability and additional fees may apply.

 

What is your return policy?

At The Teds Store, we are committed to providing you with the best products and service possible. We understand that sometimes you may need to return or exchange an item that you purchased from us. That's why we have a hassle-free return policy that allows you to return any item within 30 days of delivery for a refund or exchange.

In order to arrange a return/exchange, please contact us via phone (212)254-3162 or email us at sales@tedsphotovideo.com to obtain an RMA (Return Merchandise Authorization) number. Our customer service hours are Monday - Thursday 9 AM - 5 PM  and Friday 9 AM - 12 PM (EST). Email us anytime and we'll get back to you as soon as possible. 

 

refund/exchange

If you are sending your product in for a refund/exchange, please make sure you repack the product carefully, including all original box materials, inserts, manuals, cables, unfilled warranty, and rebate cards.
UPC codes and serial numbers must be intact or the return will be automatically refused.
Place the factory box into a separate shipping box, and include the RMA number underneath the return address. Please do not affix shipping labels or write on the manufacturer’s package.

Refunds are applied to the payment method used at the time of purchase 3-7 days after merchandise is received and inspected.

We reserve the right to refuse the return or charge a restocking fee between 5% and 15% based on the condition of the returned merchandise.

Please ship returns back to us with insured ground delivery. We are not responsible for lost or damaged returned packages.

Nonreturnable Items

Personal Care Appliances: including but not limited to Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment.

Due to hygiene and personal care nature of the product, only UN-USED, UN-OPENED items are accepted as returns. Please keep the item in its original with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return.

Return Address

Attn: Return Department

TEDS WAREHOUSE

141 Middleton St

Brooklyn N.Y. 11206

Do Not Sell or Share My Personal Information

The Ted Store values the trust that our customers, associates, and representatives place in us. We believe that privacy is more than an issue of compliance and endeavor to manage personal information in accordance with our core value of respect for the individual.
 
We know that you care how information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Finally, we never use or share the personally identifiable information provided to us in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

What is your contact info?

We are here to help you with any of these matters. You can contact us in any of the following ways:


Call Us: (212)254-3162 Our phone support hours are Monday - Thursday 9 AM - 5 PM (EST) and Friday 9 AM - 12 PM

Email Us: sales@tedsphotovideo.com We will respond to your email within 24 hours.

Or Start a live chat with our support team by clicking below and we'll answer you as soon as we can