Our goal is to make sure you are completely satisfied with your transaction. Most merchandise purchased from The Ted Store may be returned or exchanged within 30 days from the date of receipt. In order to arrange a return/exchange, please contact us via phone (212)254-3162 or email us at firstname.lastname@example.org to obtain an RMA (Return Merchandise Authorization) number. Our customer service hours are Monday - Thursday 9 AM - 5 PM and Friday 9 AM - 12 PM (EST). Email us anytime and we'll get back to you as soon as possible.
If you are sending your product in for a refund/exchange, please make sure you repack the product carefully, including all original box materials, inserts, manuals, cables, unfilled warranty, and rebate cards.
UPC codes and serial numbers must be intact or the return will be automatically refused.
Place the factory box into a separate shipping box, and include the RMA number underneath the return address. Please do not affix shipping labels or write on the manufacturer’s package.
Refunds are applied to the payment method used at the time of purchase 3-7 days after merchandise is received and inspected.
We reserve the right to refuse the return or charge a restocking fee between 5% and 15% based on the condition of the returned merchandise.
Please ship returns back to us with insured ground delivery. We are not responsible for lost or damaged returned packages.